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CUSTOMER: Thank you for
choosing DISH Network®. This agreement (the
“Agreement”) sets forth the terms and conditions
of the Digital Home Advantage promotion.
Additional terms and conditions of service are
contained in the Residential Customer Agreement
provided to you in your receiver User’s Guide
and made available at www.dishnetwork.com. BY
CLICKING ON THE “YES, I AGREE TO THE TERMS AND
CONDITIONS” CHECKBOX TO WHICH THIS AGREEMENT IS
LINKED AND THE CORRESPONDING “ORDER NOW” BUTTON
YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE
RECEIVED, READ, UNDERSTAND, AND AGREE TO BE
BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS
AGREEMENT AND THE RESIDENTIAL CUSTOMER
AGREEMENT, WHICH IS INCORPORATED HEREIN BY
REFERENCE, AND THAT THE FOLLOWING TERMS WERE
DISCLOSED TO YOU PRIOR TO LEASE: i) all
equipment provided to you under this Agreement
remains the property of DISH Network at all
times and you agree that within 15 days of
termination, downgrade, or disconnection of
service as described below, you will return all
such equipment to your original retailer or DISH
Network or pay the applicable unreturned
equipment charges set forth below; ii) you must
purchase DishFAMILY (currently $19.99/mo. or
$24.99/mo. with local network channels where
available, in each case including rental of one
receiver), America’s Top 100 (currently
$32.99/mo. or $37.99/mo. with local network
channels where available, in each case including
rental of one receiver), DishLATINO (currently
$27.99/mo. or $32.99/mo. with local network
channels where available, in each case including
rental of one receiver), TurboHD Bronze
(currently $24.99/mo. or $29.99/mo. with local
network channels where available, in each case
including rental of one receiver), a Chinese,
Russian or Greek-language programming package at
a current price of no less than $32.99/mo. or
$37.99/mo. with local channels where available
(in each case including rental of one receiver),
a Polish-language programming package at a
current price of no less than $39.99/mo. or
$44.99/mo. with local channels where available
(in each case including rental of one receiver),
an Arabic or Portuguese-language programming
package at a current price of no less than
$44.99/mo. or $49.99/mo. with local channels
where available (in each case including rental
of one receiver), or a Hindi-language
programming package at a current price of no
less than $54.99/mo. or $59.99/mo. with local
channels where available (in each case including
rental of one receiver), as your minimum
subscription level at all times (Arabic,
Chinese, Greek, Hindi, Polish, Portuguese, and
Russian-language programming packages at the
minimum prices listed above are each referred to
in this Agreement as a “Minimum International
Programming Package”); iii) programming and
other payments applicable to the purchase of
pay-per-view or video-on-demand programming,
lease upgrade fee(s) (if and as applicable) of:
a) $50 for the first model ViP722™ DVR, ViP622™
DVR or AT&T Homezone 622HZ DVR receiver; and b)
the following amounts for the second DVR
receiver: $99 for a model ViP612™ DVR, 625 or
522 receiver; $149 for a model ViP622 DVR or
AT&T Homezone 622HZ DVR receiver; and $199 for a
model ViP722 DVR receiver, equipment rental
fees, DISH Network DVR service fees, additional
outlet programming access fees, HD enabling
fees, Homezone enablement fees, Hawaii Upgrade
fees and corresponding taxes and/or
reimbursement charges are non-refundable; iv)
whether a non-refundable activation fee of $99
plus applicable sales taxes and/or reimbursement
charges must be paid prior to installation; v)
whether you are eligible for local network
channels by satellite, or a website or phone
number to contact to determine if you are
eligible for local network channels by
satellite; and vi) if you elected the 24-month
agreement option, a prorated cancellation fee of
$240 will apply for early downgrade,
termination, or disconnection of service as
described below. IF YOU CHANGE YOUR
RESIDENCE, YOU ARE STILL BOUND TO THE TERMS AND
CONDITIONS OF THIS AGREEMENT. WE RESERVE THE
RIGHT TO CHANGE PRICES, PACKAGES, AND
PROGRAMMING AT ANY TIME, INCLUDING WITHOUT
LIMITATION, DURING ANY TERM AGREEMENT PERIOD TO
WHICH YOU HAVE AGREED.
DISH HOME Protection Plan (“DHPP”).
DHPP is an optional service program that is
currently priced at $5.99 per month. DHPP
includes: i) a priority technical service
support telephone number available 24 hours per
day/7 days per week; ii) free shipping for
repair or replacement of defective receiver
equipment (including DVR and HD receivers); iii)
video cabling and power surge repairs to DISH
Network equipment; iv) discounted in-home
service calls currently priced at $29 (regularly
$99); and v) one free DishMOVER (if you relocate
to an area where DISH Network programming is
available, we will provide free standard
professional installation of a new DISH 500
antenna (or a DISH 500+, 1000+ or DISH 1000.2
antenna where required for local channel
packages, a 24-inch or larger DISH 300 antenna
for residents eligible locations within the
Anchorage, Alaska metropolitan area, or a DISH
500H antenna for residents of Hawaii) and your
existing receivers).
Term Agreement Option and Cancellation
Fee. If you are a new, first-time DISH
Network subscriber who would like to receive
DHPP (if available to you at the time you
electronically accept this Agreement) at no
additional cost for the first 9 months of the
24-month term you must elect the 24-month
agreement option, click on the “Yes, I Agree to
the Terms and Conditions” checkbox to which this
Agreement is linked and the corresponding “Order
Now” button (collectively, the “24-Month
Agreement Election Process”) during the
dishnetwork.com online ordering process for this
promotion. By completing the 24-Month Agreement
Election Process, you agree to purchase
DishFAMILY, America’s Top 100, DishLATINO,
TurboHD Bronze, or a Minimum International
Programming Package (as defined above) as your
minimum subscription level for 24 months from
the date of initial activation (“Initial Term”).
If after activation, but before the end of the
Initial Term, you elect to terminate this
Agreement or downgrade your programming below
the required minimum programming package of
DishFAMILY, America’s Top 100, DishLATINO,
TurboHD Bronze, or a Minimum International
Programming Package, or your service is
disconnected for any reason, and all programming
and other fees and charges for the Initial Term
have not been paid in full as of such
termination, downgrade, or disconnection, you
agree to pay, and we will automatically charge,
a cancellation fee equal to $10
multiplied by the number of months remaining in
the Initial Term to your DISH Network account or
your Credit Card as defined below, at our
option. (If the 24-month agreement option is not
elected by completion of the 24-Month Agreement
Process, you will be deemed to have declined a
term agreement.) In the event that at any time
during the Initial Term you are eligible to
participate and participate in DISH Pause or any
other program pursuant to which your DISH
Network service may be temporarily suspended,
you agree that the Initial Term shall
automatically resume immediately following such
suspension and that the last day of such Initial
Term shall be extended for the number of days by
which your DISH Network service was suspended.
DISH Network shall determine eligibility for any
such promotion in its sole discretion and
reserves the right to deny eligibility for any
reason. In the event that at any time you
otherwise owe more than one cancellation fee
with respect to the same minimum programming
package pursuant to this Agreement and any other
agreement(s) between you and DISH Network, you
agree that the terms and conditions applicable
to the cancellation fee with respect to such
minimum programming for which the greatest
amount is then owing to DISH Network shall be
controlling.
ADDITIONAL TERMS AND CONDITIONS
General. This promotion offers
eligible new, first-time residential DISH
Network subscribers and eligible Former DISH
Network Subscribers the opportunity to lease
certain equipment and purchase certain services,
subject to the terms and conditions of this
Agreement and the Residential Customer
Agreement.
Eligibility. Services and
equipment must be ordered, installed, and
activated between and including August 1,
2008 and January 31, 2009. This offer
is limited to new, first-time residential DISH
Network subscribers. In addition to (and without
limitation of) the foregoing, no new, first-time
DISH Network subscriber shall be eligible for
this offer unless such subscriber: 1) resides in
the continental United States, Hawaii, or one of
the sections of the Anchorage, Alaska
metropolitan area that have been determined by
DISH Network in its sole discretion to be
eligible locations under this promotion; 2)
provides DISH Network with a valid major credit
card number issued to the customer who
electronically accepts this Agreement; 3)
provides DISH Network with the Social Security
Number issued to the customer who electronically
accepts this Agreement; and 4) receives credit
approval. If you reside in Alaska, you represent
and warrant that you have confirmed with your
participating retailer that your residence is
within an area that has been determined by DISH
Network to be an eligible location under this
promotion. Only one participant is allowed per
household. This offer may not be combined with
any other offer. Standard professional
installation of up to 4 receivers to up to 4
televisions, a DISH 500 antenna (or other
applicable antenna required for your location
and/or programming you have selected, in each
case as determined by DISH Network in its sole
discretion) and mounting hardware is included.
In certain installations and/or in the event of
certain programming purchases, additional
equipment may be required and additional fees
may apply. Maximum of 4 total tuners per
account. Maximum of 2 model ViP211™ or ViP222™
receivers per account. Maximum of 2 model 522 or
625 receivers per account. Maximum of 2 model
ViP722 DVR receivers per account. Maximum of 1
model AT&T Homezone 622HZ DVR receiver per
account (available only to customers billed by
AT&T for services provided under this
Agreement). DISH Network shall determine
eligibility for participation, including without
limitation the number and type of receivers to
be provided, in its sole discretion and reserves
the right to deny eligibility for any reason.
Programming. A minimum programming
package of DishFAMILY, America’s Top 100,
DishLATINO, TurboHD Bronze (only available in
the continental United States), or a Minimum
International Programming Package (as defined
above) is required at all times. In the event
you do not purchase the required minimum
programming package, your service will be
deactivated. Local network channels may be
purchased if and where available for an
additional $5 per month.
Monthly Fees and Payments. You
agree to make a monthly payment by the payment
due date for the programming you select and for
the following fees as applicable depending on
the equipment you select: Equipment Rental
Fee: An equipment rental fee of $7 per month
(in the case of a model 411, ViP211, ViP222,
AT&T Homezone 622HZ DVR, ViP612 DVR, or ViP722
DVR receiver) or $5 per month (in all other
cases) for the first receiver activated is
included in the promotional base programming
package price. An additional equipment rental
fee of $7 per month (in the case of a model 411,
ViP211, ViP222, AT&T Homezone 622HZ DVR, ViP612
DVR, or ViP722 DVR receiver) or $5 per month (in
all other cases) will be charged to your account
for each receiver activated beyond the first
(for the purpose of determining the amount of
this fee, model 411, ViP211, ViP222, AT&T
Homezone 622HZ DVR, ViP612 DVR, and ViP722 DVR
receivers shall be deemed to be activated prior
to all other receivers); DISH Network DVR
Service Fee: A $5.98 per month DISH Network
DVR service fee will be charged to your account
for each model 510, 522, 625, ViP612 DVR, ViP622
DVR, ViP722 DVR, or AT&T Homezone 622HZ DVR
receiver activated. This fee will not apply with
respect to one such receiver if you subscribe to
DishDVR Advantage and will be waived if you
subscribe to America’s “Everything” Pak;
Additional Outlet Programming Access Fee: A $5 per month
additional outlet programming access fee will be
charged to your account for each dual tuner
receiver (model 322, 522, 625, ViP222, ViP622
DVR, ViP722 DVR, and AT&T Homezone 622HZ DVR
receivers) activated. This fee will be waived on
a monthly basis for each such receiver that DISH
Network confirms has been continuously connected
to your same land-based phone line and/or
(solely in the case of a model ViP622 DVR,
ViP722 DVR or AT&T Homezone 622 HZ DVR)
continuously connected to your same broadband
home network resulting in the functionality of
the applicable receiver’s Internet-based
features. DISH Network’s confirmation process(es)
shall be the sole method(s) utilized to
determine if your additional outlet programming
access fee(s) will be waived; HD Enabling
Fee: A $7 per month HD enabling fee will be
charged to your account if any model 411,
ViP211, ViP222, ViP612 DVR, ViP622 DVR or ViP722
DVR receiver is activated. This fee will also be
charged to your account if any AT&T Homezone
622HZ DVR is activated, enabled with the
capacity to receive high definition programming
(including without limitation via an off-air
antenna) and is the only high definition
receiver activated on your account. This fee
will be waived on a monthly basis if you
subscribe to TurboHD Bronze, TurboHD Silver,
TurboHD Gold, BronzeHD, SilverHD, GoldHD,
DishLATINO Max HD Essential, DishLATINO Max HD
Ultimate, or DishHD Package (only available for
residents of Alaska and Hawaii); Hawaii
Upgrade Fee: A non-refundable $4.99 per
month Hawaii Upgrade fee will be charged to your
account if you receive DISH Network service in
Hawaii. Lease upgrade fee(s) (if and as
applicable) of: i) $50 for the first model
ViP722 DVR, ViP622 DVR or AT&T Homezone 622HZ
DVR receiver; and ii) the following amounts for
the second DVR receiver: $99 for a model ViP612
DVR, 625 or 522 receiver; $149 for a model
ViP622 DVR or AT&T Homezone 622HZ receiver; and
$199 for a model ViP722 DVR receiver are not
deposits and are non-refundable. The $99
activation fee (if applicable) is
non-refundable. State and local taxes, or
reimbursement charges for gross earnings taxes
imposed on satellite providers for transmission
of programming in some states, may apply. Other
fees may apply as set forth in the Residential
Customer Agreement. Different or other payment
options may be applicable where billing is
provided through a billing agent. All receivers
selected by you within the first 30 days of
initial activation of your DISH Network account
shall be treated as selected by you under this
Agreement for all purposes, including, without
limitation, with respect to ownership and
unreturned equipment fees.
Unreturned Equipment Charges. This
promotion allows you to use the satellite
receiver(s), smart card(s) and remote control(s),
low noise block converters with integrated feeds
(“LNBFs”), and switches (if any) you select
under this promotion while you remain an active
customer in good standing and in compliance with
this Agreement and the Residential Customer
Agreement. All such equipment is owned by DISH
Network at all times and must be returned if you
elect to terminate this Agreement or downgrade
your programming below required minimum
programming package of DishFAMILY, America’s Top
100, DishLATINO, TurboHD Bronze, or a Minimum
International Programming Package (as defined
above), or your service is otherwise
disconnected for any reason at any time. WITHIN
15 DAYS OF SUCH TERMINATION, DOWNGRADE, OR
DISCONNECTION, YOU AGREE TO RETURN ALL SUCH
EQUIPMENT IN GOOD OPERATING CONDITION, NORMAL
WEAR AND TEAR EXCEPTED, TO: i) your original
retailer (or DISH Network if no retailer was
used) if such termination, downgrade, or
disconnection occurs during the first 180 days
after activation of programming; or ii) DISH
Network if such termination, downgrade, or
disconnection occurs after the first 180 days
from the date of activation of programming. If
such termination, downgrade, or disconnection
occurs after the first 180 days, you agree to
immediately call DISH Network at 1-888-220-3474
to receive a return authorization number and
delivery instructions for the return of such
equipment to DISH Network. You are responsible
for and shall bear all costs and expenses to
return such equipment. IF YOU DO NOT RETURN SUCH
EQUIPMENT AS SET FORTH HEREIN, YOU AGREE TO PAY,
AND WE WILL AUTOMATICALLY CHARGE TO YOUR DISH
NETWORK ACCOUNT OR YOUR CREDIT CARD (AS DEFINED
BELOW), AT OUR OPTION, AN UNRETURNED EQUIPMENT
CHARGE FOR EACH ITEM NOT RETURNED AS FOLLOWS (in
each case and collectively, the "Unreturned
Equipment Charge"): model ViP722 DVR or AT&T
Homezone 622HZ DVR receiver, $425; model ViP622
DVR, $350; model ViP612 DVR or 522 receiver,
$300; model 625, $275; model 322, $125; model
ViP222, $250; model 411 or ViP211 receiver,
$175; model 111, 381, 301, $50; model 311
receiver, $75; outdoor LNBF and quad switch,
$50.
Collection of Fees/Credit Card
Authorization. You hereby authorize DISH
Network to charge, and/or place a hold with
respect to, any and all cancellation fee(s) and
unreturned equipment fee(s) owing under this
Agreement (collectively, the “Authorized
Amounts”), to your credit card that you
initially provided to DISH Network and/or to any
other credit card or debit/check card of yours
that you provide to make payments to DISH
Network (the “Credit Card”), authorize the
issuer of the Credit Card to pay the Authorized
Amounts without DISH Network submitting a signed
receipt, and agree that this Agreement is to be
accepted as such authorization. You authorize
DISH Network to continue to attempt to charge,
and/or place holds with respect to, the
Authorized Amounts, or any portion thereof, to
the Credit Card until such amounts are paid in
full. You acknowledge and agree that DISH
Network shall have no liability whatsoever for
any non-sufficient funds, rejected debit, or
other charges incurred by you as a result of
such attempts to charge, and/or place holds on,
the Credit Card. Payment of a cancellation fee
shall not relieve you of your obligation to pay
all unpaid charges on your account. In the event
that you are enrolled or later enroll in DISH
Network’s AutoPay (“AutoPay”) or Electronic
Funds Transfer (“EFT”) payment programs, you
agree that the Authorized Amounts and any and
all monthly programming, pay-per-view, and other
similar and related charges and other amounts
owing under this Agreement or the Residential
Customer Agreement may be charged to the credit
card, debit/check card or account provided by
you to DISH Network pursuant to such AutoPay or
EFT program.
Billing Agents. We may enter into
relationships with third parties to provide
billing and other services on our behalf in
which case the terms and conditions of this
Agreement shall apply to such third parties as
applicable under the circumstances.
Translation. In the event of any
conflict or inconsistency between the
English-language version of this Agreement and a
translation of this Agreement into any other
language, the English-language version shall be
controlling. |